Frequently Asked Questions

Green Label Services provides comprehensive waste management for various types of waste including:

• Medical Waste: Infectious waste, pathological waste, sharps, pharmaceutical waste
• Oil and Gas Waste: Drilling mud, produced water, contaminated materials
• Commercial Waste: Office waste, retail waste, restaurant waste
• Industrial Waste: Manufacturing byproducts, chemical waste, equipment disposal
• Hazardous Materials: Chemicals, batteries, electronic waste

Our specialized facilities in Iganga and Mbarara are equipped to handle different waste streams safely and in compliance with environmental regulations.

Yes, we provide waste collection services throughout Uganda. Our primary facilities are located in:

• Iganga District, Eastern Uganda: Main facility with high-temperature incineration and comprehensive treatment capabilities
• Mbarara, Western Uganda: Secondary facility with autoclave technology for non-burn treatment

We maintain a fleet of licensed medical waste transportation vehicles that can reach clients across the country. Our 24/7 presence ensures we're never far from your facility when you need assistance.

We offer flexible collection schedules tailored to your specific needs:

• Daily Collection: For high-volume generators like hospitals and large medical facilities
• Weekly Collection: Most common for clinics, dental offices, and medium-sized facilities
• Bi-weekly Collection: Suitable for smaller medical practices and offices
• Monthly Collection: For low-volume generators
• On-Demand Collection: Emergency or irregular pickup services

We work with you to design a pickup schedule that makes sense for your facility's waste generation patterns and storage capacity.

Our pricing is transparent and based on several factors:

• Waste Volume: The amount of waste generated (measured in kilograms or containers)
• Waste Type: Different waste streams have different treatment costs
• Collection Frequency: More frequent collections may reduce per-pickup costs
• Location: Distance from our facilities affects transportation costs
• Service Level: Standard vs. premium service options

We provide detailed quotes based on your specific needs and offer competitive rates with no hidden fees. Contact us for a customized pricing assessment.

Yes, we offer several contract options and discount opportunities:

• Annual Contracts: Receive up to 15% discount with 12-month agreements
• Multi-year Contracts: Additional savings for 2-3 year commitments
• Volume Discounts: Reduced rates for high-volume generators
• Multiple Location Discounts: Save when using our services across multiple facilities
• Early Payment Discounts: 2% discount for payments made within 10 days

We also offer flexible month-to-month services for facilities that prefer shorter commitments. Our team will work with you to find the most cost-effective solution for your needs.

We accept various payment methods for your convenience:

• Bank Transfers: Direct bank transfers (most common for commercial clients)
• Checks: Corporate and business checks
• Mobile Money: MTN Mobile Money and Airtel Money
• Cash: For smaller transactions (with proper documentation)
• Online Banking: Electronic payments through your bank's online platform

We provide detailed invoices and can accommodate your organization's preferred payment schedule, whether monthly, quarterly, or annually.

Environmental safety is at the core of our operations. We ensure safe disposal through:

• Advanced Treatment Technologies: High-temperature incineration and autoclave systems that neutralize harmful pathogens
• Emissions Control: State-of-the-art pollution control systems to minimize air emissions
• Water Treatment: Comprehensive leachate treatment systems including lagoons and polishing beds
• Secure Landfilling: Sanitary landfill cells for final residue disposal
• Regular Monitoring: Continuous environmental monitoring and compliance reporting

All our facilities operate under strict environmental permits and are regularly inspected by regulatory authorities to ensure compliance with national and international standards.

Yes, we prioritize recycling and resource recovery wherever possible:

• Material Recovery: Separation and processing of recyclable materials before treatment
• Metal Recovery: Extraction of metals from medical devices and equipment
• Plastic Processing: Specialized shredding and processing of decontaminated plastics
• Energy Recovery: Heat recovery from incineration processes
• Circular Economy: Supporting circular economy principles through material reuse

Our recycling programs help reduce the environmental footprint of waste disposal while creating economic value from waste streams. We process approximately 76,000 tonnes of recyclable waste annually.

We maintain rigorous compliance with multiple standards and certifications:

• NEMA Compliance: Licensed by the National Environment Management Authority
• Ministry of Health Approval: Authorized medical waste treatment facility
• ISO Standards: Working towards ISO 14001 environmental management certification
• International Best Practices: Following WHO guidelines for healthcare waste management
• Regular Audits: Internal and external audits to ensure continuous compliance

Our facilities undergo regular inspections and we maintain detailed documentation of all waste treatment processes to ensure transparency and accountability.

Getting started with Green Label Services is simple and straightforward:

• Initial Consultation: Contact us at (256) 772 423 092 or greenlabel@greenlabel-services.com
• Site Assessment: Our team will visit your facility to assess your waste generation patterns
• Custom Proposal: We'll provide a detailed proposal with service options and pricing
• Service Agreement: Once approved, we'll finalize the service agreement
• Implementation: We'll provide containers, training, and begin regular collection services

The entire process typically takes 3-5 business days from initial contact to service implementation. We also provide training on proper waste segregation and handling procedures.

We provide 24/7 emergency response services for urgent situations:

• Emergency Hotline: Call (256) 772 423 092 for immediate assistance
• Same-Day Service: Emergency pickups available within 4-6 hours
• Spill Response: Immediate response for hazardous material spills or accidents
• Equipment Replacement: Emergency replacement of damaged containers or equipment
• 24/7 Availability: Our response teams are available around the clock

For non-emergency urgent pickups, you can also email us or use our online request system. We prioritize all urgent requests and will confirm response times immediately.

Yes, we provide comprehensive training programs for your staff:

• Waste Segregation Training: Proper sorting and separation of different waste types
• Safety Procedures: Handling hazardous materials safely and using protective equipment
• Regulatory Compliance: Understanding legal requirements and documentation
• Emergency Procedures: Response protocols for spills or accidents
• Ongoing Support: Regular refresher training and updates on new procedures

Training sessions can be conducted at your facility or our training center. We also provide training materials, certificates, and ongoing support to ensure your team stays current with best practices.

We provide comprehensive tracking and documentation services:

• Waste Tracking Forms: Detailed manifests for each pickup with chain of custody documentation
• Certificates of Destruction: Official certificates confirming proper treatment and disposal
• Online Portal: Access to digital records and documentation through our client portal
• Regular Reports: Monthly and quarterly waste generation and disposal reports
• Audit Trail: Complete documentation trail for regulatory compliance and audits

All documentation is available digitally and in hard copy format. We maintain records for the required regulatory period and can provide historical data upon request.